Contact Us

We are always looking for ways to improve our AI 3D model generator, 3D asset workspace, and customer support experience. Contact us if you need help with Text to 3D, Image to 3D, Multiview to 3D, downloads, billing, credits, commercial licenses, or technical issues.

Email Support [email protected]

Response Times

How Fast We Reply

Our support priority follows the same customer service standard across our products.

Subscribers

Priority support within 24 hours

Non-subscribers

Response within 3 business days

What we can help with

AI 3D Support Topics

Here are the most common areas our support team can help with.

3D Generation

Help with Text to 3D, Image to 3D, Multiview to 3D, failed generations, model quality, or prompt guidance.

Downloads & Formats

Questions about GLB, OBJ, FBX, STL, PLY, USDZ, 3MF, model preview, exports, or file conversion.

Billing & Credits

Support for subscriptions, credit usage, payment status, renewals, cancellation, or refund questions.

Commercial License

Questions about monthly commercial rights, annual per-asset authorization licenses, and asset usage.

Need more help?

Send Us a Message

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